It may happen from time to time that you have a concern about the hospital
services provided to you or your child, or that you feel you're not being given
enough information. You might simply have a suggestion how something can be
improved at the hospital. If so, please share your concerns with a member of
your child's care team or other hospital staff. Most concerns can be resolved
quickly by talking with staff in the area involved.
If you have difficulty explaining what is troubling you or if you feel that not
enough is being done about your concern or complaint, you can contact Patricia
Boyer, the hospital's Complaints and Quality Commissioner
(Ombudsman). She can help with these matters as well as offer advice and
information on hospital practices and procedures.
To reach the Ombudsman, please call (514) 412-4400, ext. 22223, Room F-385.
Guide to application of Quebec's health care complaint policy at MUHC